Terms & Conditions
MONROVIA.COM - TERMS OF SERVICES AGREEMENT
About The Services
Monrovia.com provides an online gardening marketplace where gardening enthusiasts of all kinds can learn about and shop for a wide variety of plants based on their local climate conditions. We bring nearly a century of horticultural expertise to our Services to ensure our customers receive only the healthiest and most beautiful plants. Our Services also allow you to search for local landscaping professionals, gardening centers, and re-wholesalers. Monrovia, founded in 1926 and headquartered in Azusa, California, is the nation’s leading grower of premium ornamental and landscaping plants, with more than 3,600 varieties, including more than 250 exclusive varieties. Through work with top breeders and plant explorers, Monrovia is at the forefront of discovery for improved plant varieties and we are constantly on the lookout for plants that are more resilient, and have impressive or unique colors, flowers or fruits. Monrovia’s five environmentally-responsible nurseries are located in Visalia and Venice Hills, CA, Dayton, OR, Cairo, GA, and Granby, CT. Monrovia plants can be purchased in-store or online with delivery to independent garden centers, at Lowe’s locations nationwide, and through re-wholesalers nationwide. The company remains a family-owned entity.
Warranties and Representations
- Your General Warranties to Monrovia. You warrant and represent that you have the right and legal capacity to enter into this Agreement and to adhere to its terms and conditions. You warrant and represent that you are eighteen (18) years of age or older. You warrant that you are not prohibited from assenting to this Agreement by any preexisting Agreement and that the terms of this Agreement will not cause you to violate any agreement with a third party. You warrant and represent that any and all information that you provide to Monrovia and the Services is accurate and valid. You agree to comply in good faith with the terms of this Agreement. You will not use the Services in any way that violates the rights of third parties, and you agree to comply with any and all applicable local, national, state, provincial, and international laws, treaties, and regulations. Given the global nature of the Internet, you agree to comply with all laws and rules where you reside or where you use the Services. The Services is operated in the United States and Monrovia makes no representation that its Services or services or products are appropriate, lawful, or available for use in other locations.
- Your Warranties For Data You Provide Monrovia. You warrant and represent that you have all necessary rights, consents, and permissions for any and all data you upload or otherwise transmit to or through the Services. You warrant and represent that no such data pertains to any persons under the age of 18 and does not constitute protected health information as defined by the Health Insurance Portability and Accountability Act.
Ownership of Services and License
You acknowledge and agree that Monrovia is the owner of, or has rights in and to, the Services and its associated content, including but not limited to all intellectual property rights inherent therein. The Services are protected by all applicable laws, intellectual property or otherwise, and you are expressly prohibited from using the Services for any purposes not explicitly stated in this Agreement. Specifically, and except where otherwise allowed under this Agreement, you are prohibited from framing, scraping, aggregating, hacking, reverse engineering, crawling, reproducing, preparing derivative works of, distributing, performing publicly, or displaying publicly the Services, whether in whole or in part, without the prior written consent of Monrovia. Monrovia hereby grants you a limited, non-exclusive, non-sublicensable, royalty free, non-assignable, non-commercial, and revocable license to use the Services for its customary and intended purposes. This license explicitly excludes any resale or commercial use of the Services or its contents; any collection or use of any plant listings, prices, or descriptions; or any derivation or repurposing of the Services. You must not use any Monrovia trademarks in meta tags or other similar technologies. All rights not expressly granted herein are reserved by Monrovia, its licensors, or partners. Violation of the terms of this Agreement or use of the Services for a use outside of its customary and intended purposes, such as, but not limited to downloading (other than page caching) or modifying the Services or any portion of it will result in the termination of this license. Absent prior written permission from Monrovia, you are not permitted to reproduce, prepare derivative works, distribute copies, perform, display, or use for commercial purposes the Services or its content. This license is revocable at any time, and any rights not expressly granted herein are reserved to Monrovia.
All trademarks (common law or registered) and copyrights (common law or registered) displayed on the Services are the property of Monrovia or its third party licensors Specifically, all photographs featured on the Services are copyrighted and owned by Monrovia or third party licensors, unless otherwise stated. The compilation of all content included in the Services is the exclusive property of Monrovia/ All Monrovia marks are the property of Monrovia, including, but not limited to Monrovia, Monrovia Nursery, all Monrovia logos, and any trademarked flower or plant names. Certain plant types may be protected by patent and you are prohibited from asexually reproducing, selling, offering for sale, or using any patented plant except as expressly authorized by Monrovia in writing. The Services, including its look and feel, color selections, layout, and arrangement, are the trade dress of Monrovia. You are prohibited from using Monrovia’ trademarks, service marks, and trade dress, or any colorable imitation thereof, to indicate the source of, sponsorship of, approval of, affiliation with, connection with, or association with your goods or services without the prior written consent of Monrovia.
Services Use and Consent to Email Notification
When you purchase items from our online store, you may have the ability to post reviews through the Services. You must not post any content that is illegal, obscene, threatening, or defamatory; invades the privacy of any person; infringes any intellectual property rights (including rights to publicity or likeness); is fraudulent, misleading, defamatory or otherwise untruthful; is discriminatory, bigoted, misogynistic, racist, prejudiced, or otherwise offensive to any individual or group, protected or otherwise, defined by race, gender, age, sexuality or any immutable trait; promotes violence, terrorism, sedition, riots, or any unlawful conduct; or otherwise harms any third parties or is otherwise objectionable. You must not use any false identity, impersonate any person, or use any other individuals email address or other personal information. Monrovia may remove content that it reasonably deems fraudulent, defamatory, untruthful, in violation of these Terms, or otherwise objectionable. For any reviews or other content you submit through the Services, you grant Monrovia a non-exclusive, royalty-free, paid-up, perpetual, irrevocable, transferable license to use, reproduce, modify, adapt, create derivatives works, perform publicly, and otherwise display or distribute such content in any form globally. You grant Monrovia the right to use the name associated with the content in connection with any use, display, or distribution of the content as to show the source and authorship of the review or other content.
Refund and Return Policy
We guarantee all Shop.Monrovia.com will be the correct type, species, or genome as indicated on the purchase order form. If you are not 100% satisfied with the quality of your plant order you may refuse to take delivery of all or part of your order and contact us for a refund. Refunds are given for plant quality issues such as damage in shipment, pest or disease infestation, or if the wrong plant was shipped. To request a refund, please email [email protected]. In the subject line, enter Online Plant Refund and your order number and provide an explanation on why you are not satisfied. Please allow us 48 hours to get back to you. Or you may call us at (888) 752-6848. Please have your order number ready. All refund requests must be made within 30 days of purchase. Your refund request will be processed immediately. However, it may take 2-3 business days for it to display on your credit card statement. You can check the status of your refund on the order summary page. If your refund does not appear and the processing time for your payment method has passed, contact us for further assistance.
You may cancel your plant order prior to shipment for a full refund. However, once we have notified you that the plant order has shipped you may no longer cancel it for a refund. To cancel a plant order email [email protected] or call us at (888) 752-6848. Please be sure to reference your order number.
Risk of Loss
Monrovia shall bear the risk off loss while any plants are in shipment and you shall bear the risk of loss once the plants or flowers have been delivered or otherwise received by you.
You expressly agree that you will not use the Services to violate any law, statute, ordinance, regulation, or treaty, to violate the rights of third parties, or for a use outside of the customary and intended purposes of the Services. Specifically, you are prohibited from:
- Posting or transmitting content that:
- Infringes upon the intellectual property rights of others;
- Threatens or encourages bodily harm and/or destruction of property or that is offensive, defamatory, derogatory, pornographic or obscene;
- Promotes hate, violence, harassment, stalking, discrimination, terrorism, or intolerance of any kind based upon race, ethnicity, religion, sexual orientation, or disability;
- Incites any illegal activity or unlawful sexual solicitation;
- Relates to weaponry, controlled substances, gambling, or debt collection;
- Raises support or defense of anyone alleged to be involved in criminal activity;
- Impersonates another or is fraudulent, inaccurate, or misleading;
- Constitutes an unwanted commercial solicitation, a phishing scam, a pyramid scheme, or a chain letter;
- Intends to collect personal or personally identifiable information from others;
- Violates any term or condition of this Agreement;
- Using a robot, spider, scraper, or other automated technology to access the Services;
- Imposing a disproportionate load on the Services or its server infrastructure or otherwise attempting to interfere with the operation of the Services;
- Attempting to gain access to the private data or personal information of a Services user or third party;
- Circumventing Monrovia’ technological and physical security measures;
- Suggesting an affiliation with or endorsement by Monrovia.
If you encounter content or witness behavior that you believe is inappropriate and violates this Agreement, you may report it to Monrovia by sending an email to [email protected].
The Services are fully accessible via a mobile device. To the extent you access the Services through a mobile device, your wireless carrier’s standard charges, rates, and fees may apply. Monrovia is not responsible for any fees or errors that occur while accessing the Services via mobile device.
By consenting to Monrovia's SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at [email protected] for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Section 230 of Communications Decency Act
You acknowledge and agree that Monrovia is an interactive computer service provider under Section 230 of the Communications Decency Act. Though Monrovia may edit, remove, or control the content displayed through the Services, you agree that Monrovia will not be considered an information content provider and will not be held liable for the republication of defamatory or tortious content created by third parties, whether through the Services or otherwise.
Third Party Website Links
You understand that the Services may contain links to third party Services, applications, or services that Monrovia does not own or control. You agree that Monrovia will not be held responsible or liable for the content of third party Services, applications, or services and that Monrovia inclusion of those Services, applications, or services within its Services does not constitute Monrovia’s endorsement of, recommendation of, or affiliation with any of those Services, applications, or services. Some of the links on the Services are affiliate links, which means that we may earn a commission if you click on the link or make a purchase using the link. When you make a purchase, the price you pay will be the same whether you use the affiliate link or go directly to the vendor’s Services using a non-affiliate link. By using the affiliate links, you are helping support the Monrovia Services, and we genuinely appreciate your support.
From time to time, Monrovia will refer to commercial products, processes, services, experts, and/or Services. Any reference is not intended to be an endorsement or statement that the information provided by the other party is accurate. Monrovia does not endorse any commercial product, process, service, expert, or services other than the Services. The views and opinions of affiliates, contributors, and others expressed on or through the Services do not necessarily state or reflect those of Monrovia and are not intended to be used for product endorsement purposes.
Term and Termination
This Agreement will remain in full force and effect so long as the Services is in operation. Monrovia may terminate this Agreement without liability at any time, without notice, and for any reason, including but not limited to for your violation of a term or condition of this Agreement.
Disclaimer of Warranties
MONROVIA DISCLAIMS ANY RESPONSIBILITY FOR ANY HARM OR LIABILITY ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. MONROVIA PROVIDES THE SERVICES ON AN AS-IS BASIS AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, COMPLETENESS, NON-INFRINGEMENT, OR QUALITY. SOME JURISDICTIONS DO NOT ALLOW AN EXCLUSION OF IMPLIED WARRANTIES. IF YOU ARE LOCATED IN SUCH A JURISDICTION, THIS EXCLUSION MAY NOT APPLY. MONROVIA WILL NOT BE HELD LIABLE OR RESPONSIBLE FOR ANY CONTENT POSTED ON THE SERVICES, INCLUDING BUT NOT LIMITED TO ANY ADVICE OR MARKETING PROVIDED BY ANY THIRD PARTY, ANY THIRD-PARTY LINKS POSTED ON THE SERVICES, OR ANY CONTENT TRANSMITTED THROUGH THE Services. MONROVIA IS A SERVICE PROVIDER AND DOES NOT ASSUME RESPONSIBILITY FOR ANY ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, ALTERATION, AND/OR DESTRUCTION OF IDENTITY. MONROVIA RESERVES THE RIGHT TO DISCONTINUE THE SERVICES AT ANY TIME. MONROVIA WILL NOT BE HELD LIABLE FOR NETWORK, INTERNET, COMPUTER, HARDWARE, OR SOFTWARE PROGRAM MALFUNCTIONS, FAILURE, DELAYS, OR DIFFICULTIES WITH THE SERVICES AT ANY TIME.
Limitation of Liability
MONROVIA WILL NOT BE LIABLE TO YOU UNDER ANY LEGAL THEORY FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, CLAIMS, INJURIES, JUDGMENTS, COSTS, OR LIABILITIES ARISING OUT OF OR RELATED TO YOUR USE OR MISUSE OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, LOSS OF INCOME, SPECIAL DAMAGES, INCIDENTAL DAMAGES, PUNITIVE DAMAGES, OR EXEMPLARY DAMAGES. YOU UNDERSTAND AND AGREE THAT THE MAXIMUM AMOUNT THAT MONROVIA CAN BE HELD LIABLE TO YOU UNDER ANY CIRCUMSTANCE IS THE AMOUNT THAT YOU PAID, IF ANY, FOR PURCHASES MADE DIRECTLY THROUGH THE SERVICES (EXCLUDING PURCHASE FROM ANY THIRD PARTIES WHICH YOU FIND THROUGH THE SERVICES). IF NO AMOUNT IS PAID BY YOU TO MONROVIA, YOU AGREE THAT YOU WILL BE LIMITED TO INJUNCTIVE RELIEF ONLY UNLESS OTHERWISE PERMITTED BY LAW. THE SERVICES MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS OR OMISSIONS. MONROVIA IS NOT RESPONSIBLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS LISTED ON THE SERVICES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES. IF YOUR JURISDICTION DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF DAMAGES, YOU SHOULD SEEK LEGAL COUNSEL TO UNDERSTAND YOUR LEGAL RIGHTS UNDER THE LAW.
You agree to hold harmless, indemnify, and defend Monrovia, its officers, employees, agents, successors, and assigns, from and against any and all claims, demands, losses, damages, rights, and actions of any kind, including, but not limited to, property damage, infringement, personal injury, and death, that either directly or indirectly arise out of or are related to your use of the Services, your use or provision of any services made through the Services, your reliance upon advice provided through the Services, your submission of User Generated Content to the Services, your violation of any term or condition of this Agreement, your violation of any applicable law, statute, ordinance, regulation, or treaty, whether local, state, national, or international, or your violation of the rights of a third party. Your obligation to defend Monrovia under the terms of this Agreement will not provide you with the right to control Monrovia’s defense, and Monrovia reserves the right to control its defense and choose its counsel regardless of your contractual requirement to indemnify Monrovia.
You acknowledge and agree that you are prohibited from assigning your rights and obligations under this Agreement. Monrovia may assign its rights and obligations under this Agreement at any time, including but not limited to in a sale of the Services.
Governing Law; Venue.
This Agreement is governed by and will be construed in accordance with the internal laws of the State of California, without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of the State of California. Any legal suit, action or proceeding arising out of this Agreement or the licenses granted hereunder will be instituted in the federal courts of the United States or the state, county, or local courts of the State of California located in Los Angeles County. Each Party irrevocably submits to the jurisdiction of such courts in any such suit, action or proceeding. Service of process, summons, notice or other document by mail to such Party’s address for notices.
In the event of any dispute arising between the Parties out of this Agreement, the Party raising such dispute will provide prompt notice to the other Party, and the Parties will immediately commence to work together in good faith to resolve the matter internally, including but not limited to escalating the dispute to higher levels of management for resolution. In the event that such dispute is not resolved within thirty (30) days following the initiation of such good-faith negotiations toward resolution of any such dispute, either Party may, upon written notice to the other Party, refer the dispute to binding arbitration. Such arbitration proceeding will be administered by the American Arbitration Association (AAA) in accordance with the then-current procedural rules thereof. The arbitration will be governed by the United States Arbitration Act, 9 U.S.C. §§ 1-16 to the exclusion of any provision of state law inconsistent therewith or which would produce a different result. The arbitration panel shall consist of three (3) neutral arbitrators, the first and second of which will be appointed by the Parties, respectively, and the third of which will be appointed by the first two arbitrators so selected. The arbitration will take place in Los Angeles County, California. The arbitration award shall be final, binding upon the parties, not subject to any appeal, and shall deal with the question of costs of arbitration and all matters related thereto. Judgment upon the award rendered may be entered by any court having jurisdiction, or application may be made to such court for judicial recognition of the award or an order of enforcement thereof, as the case may be.
Each Party acknowledges and agrees that a breach or threatened breach by such Party of any of its obligations under Section 3 (Intellectual Property), Section 4 (Confidentiality), or Section 8 (Representations and Warranties) would cause the other Party irreparable harm for which monetary damages would not be an adequate. Such Party agrees that, in the event of such breach or threatened breach, the other Party will be entitled to equitable relief, including a restraining order, an injunction, specific performance and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity, or otherwise.
If any provision of this Agreement is found to be invalid or unenforceable for any reason whatsoever, the remaining provisions will remain valid and unimpaired and will continue in full force and effect.
You understand and agree that no term or provision of this Agreement will be deemed to have been waived and no breach will be deemed to have been consented to unless said waiver or consent is in writing and signed by the party to be charged.
Child Online Privacy Protection Act
The Services are not directed to persons under the age of eighteen (18) and Monrovia will not knowingly collect personally identifiable information from children under the age of eighteen (18). If Monrovia inadvertently collects such personally identifiable information, Monrovia will delete the personally identifiable information in accordance with its security protocols.
Limitation on Actions
YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES OR ANY PURCHASES MADE THROUGH THE SERVICES MUST COMMENCE WITHIN ONE YEAR AFTER THE CAUSE OF ACTION ACCRUES. FAILURE TO ASSERT SAID CAUSE OF ACTION WITHIN ONE YEAR WILL PERMANENTLY BAR ANY AND ALL RELIEF. YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST MONROVIA ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING AND YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS.
Reservation of Rights
All rights not expressly granted herein are reserved to Monrovia.
Any notice required by this Agreement must be in writing, and must be emailed to: [email protected].