We guarantee all Shop.Monrovia.com plants to be high quality, true to type, and properly shipped. If you are not 100% satisfied with the quality of your plant order you may refuse to take delivery of all or part of your order and contact us for a refund. Refunds are given for plant quality issues such as damage in shipment, pest or disease infestation, or if the wrong plant was shipped.
To request a refund, please email [email protected]. In the subject line, enter “Online Plant Refund” and your order number and provide an explanation on why you are not satisfied. Please allow us 48 hours to get back to you. Or you may call us at (888) 752-6848. Please have your order number ready. All refund requests must be made within 30 business days from shipment by us. Your refund request will be processed immediately. However, it may take 2-3 business days for it to display on your credit card statement. You can check the status of your refund on the order summary page. If your refund does not appear and the processing time for your payment method has passed, contact us for further assistance.
You may cancel your plant order prior to shipment for a full refund. However, once we have notified you that the plant order has shipped you may no longer cancel it for a refund. To cancel a plant order email [email protected] or call us at (888) 752-6848. Please be sure to reference your order number.